New to Kenya? Here’s Day 1 of “I ❤ Nairobi” (2026 edition)

📱 Getting a SIM or eSIM in Nairobi (JKIA vs City)

TL;DR: Bring your passport. You can buy a Safaricom SIM/eSIM at JKIA Terminal 1A arrivals or in town; Airtel and Telkom are easier to find in the city. Expect a small SIM/eSIM fee plus a starter bundle.

As of 2025, ID verification rules are stricter—keep your line in your name and please do not share it.

Getting data sorted at JKIA is fast, straightforward and the preferred way if you know the flow. Thanks to us, now you do too.

Step-by-step

At the airport (fastest): After immigration at T1A, look for the Safaricom counter in arrivals. Staff will scan your passport and set up your line. eSIMs are usually available (small extra fee).

In the city: You’ll find Safaricom/Airtel shops and dealer kiosks in major malls/business districts if airport queues are long. (TripAdvisor threads also note the T1A outlet for SIM and eSIM.) This option is best done AFTER you’ve settled into your accommodation, that way, you leave your luggage indoors and only carry the essentials – Passport, Phone & about $20 per person

Registration rules (2025):

Kenya updated SIM registration/complaint forms in 2025 under the Kenya Information and Communications regulations. Foreign nationals use a passport (or foreign nationals card). Always keep your line in your name.

Choose a starter bundle: Buy a data/voice/SMS package that matches your first week’s needs; you can top up in any supermarket, kiosk, or in-app.

• Safaricom: 5–10GB data for $10–15, $20 if you want more data, valid ~30 days.
• Airtel: Competitive pricing, useful if you expect heavier data use for less cost.
• Telkom: Budget-friendly; best for city-only stays where coverage is sufficient.

eSIM option:
If your device supports eSIM, you can activate at the counter or pre‑purchase online and scan a QR code on arrival. eSIM is ideal if you want to keep your home line active.

Activation tip:
While all Kenyan carriers will activate the settings and send OTA messages to help you get configured, test data and call capability at the kiosk; ask to confirm APN settings if speeds seem off.

Payments: Most places accept M-PESA; ask the agent to activate M-PESA during SIM setup so you can pay for taxis, groceries, and entry fees cash-free.

Good to know:

• Line swaps/replacements require ID—keep your passport handy.
• Airport prices are slightly higher but save time.
• For dual-SIM phones, put your home line on roaming & keep data on the Kenyan SIM.

🚖 Transport from JKIA

Ride-hailing pickup:
Use Uber, Bolt, or Little. Set pickup to your terminal’s designated ride‑share zone. Drivers often call to confirm location.

Airport alternatives:
Official airport taxis are available; agree on fare upfront. For premium comfort, ask your property host about a pre‑booked transfer – Wonderiss Homes Proeprties provides this for all our first time and returning guests booking from abroad.

🏡 Settling Into Your Base

Nairobi offers a wide range of fully furnished serviced apartments and homes—ideal for short or extended stays. These properties combine hotel‑style convenience with the comfort of a private home, often including:

• 24/7 security and concierge services
• High‑speed Wi‑Fi (essential for remote work or streaming)
• Housekeeping and laundry options
• Proximity to business districts, malls, and dining spots

✅ Day 1 Checklist Recap

• Clear immigration at JKIA
• Buy and activate your SIM/eSIM (with M‑PESA enabled)
• Confirm data/call functionality before leaving the counter
• Arrange transport (ride‑hailing, taxi, or pre‑booked transfer)
• Check into your serviced apartment or home and settle in.