Booking & Cancellation Policy
Wonderiss Properties is committed to providing a seamless and transparent booking experience. This policy outlines how we manage reservations and cancellations to ensure clarity and fairness for all guests.
Booking Confirmation
- Bookings are confirmed only once payment is received.
- For more than 3 days of reservation, guests need to pay a 50% deposit to guarantee the stay.
- For less than 3 days, guest need to pay full amount to guarantee the stay.
Cancellation Policy (Short-Term Stays)
- Anything Less than 30 day days: They can get a full refund if they give a 5-day notice
- Short-term guests one month plus must provide a one-month notice for cancellation; otherwise, their one-month deposit will not be refunded.
Special instances where we can adjust the cancellation policy
In case a guest gets an emergency and they have to cancel at the last minute they can cancel the reservation, and we will refund them once we sell the units minus the booking commission fee.
Cancellation Policy (Long-Term Stays – 1 month+)
- First month’s payment is non-refundable once the booking is confirmed.
- If a guest chooses to vacate earlier than agreed, the rent for the remaining period is subject to landlord’s review and discretion
- Moving to a different Wonderiss unit is subject to availability and rate differences.
Date Changes
- Date changes are subject to availability.
- Rate adjustments may apply based on new dates.
Extensions
- Guests may extend their stay by notifying us in advance.
- Extensions are confirmed only after payment.
Security Deposit (where applicable)
- Required for certain units, long stays, or special cases.
- Deducted only for damages, missing items, or excessive cleaning.
- Refunded within 7–14 days after checkout.
Early Check-Out
- Used nights are non-refundable.
- Remaining nights are charged as per policy.
Force Majeure
- Cancellations due to unforeseeable events (flooding, government restrictions, etc.) may be refunded or rescheduled on a case-by-case basis.